The Centre of Complementary Medicine (The Centre) is committed to protecting and respecting your privacy. This policy sets out what personal data we collect from you, or that you provide to us, and how it will be used. Please read it through carefully and if you have any queries contact us here.
Where we collect information from
When you give data to us directly:
- Apply for a position, either as staff or as a therapist
- Contact us on one of our online platforms such as (but not exclusively) our website, Facebook
- Contact us directly by telephone, electronically, post or in person
What we collect and how it is used
Personal Data
Personal data includes your contact details, date of birth, your contact preferences, details of communications with you. This enables us to conduct business with you and provide you with the best service for your needs, and to keep you informed about The Centre. We do not share or sell any data other than for statutory reasons, i.e. HMRC.
Special Category Data
Special Category Data may be asked for in certain instances; this includes your bank details (if you set up a regular payment), gender identity, medical information and next of kin.
This information is available to a restricted number of staff for whom it is deemed necessary. It is used to process some transactions, in the case of an emergency.
Purposes of use & Cookie policy
Our website
When you visit our website we may automatically collect technical information about your session including the Internet Protocol (IP) address that connects your device to the internet, the type of device you use, your browser, operating system and from where you have arrived at our site. We do not link this information to anything that identifies individuals. This information enables us to analyse how the website is used and where improvements can be made.
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies, please read “What Are Cookies”..
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.
The Cookies We Set
- Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
- We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information then you can contact us through one of our preferred contact methods:
- Email: shanagh@thecentre-petersfield.co.uk
- Phone: 01730 231655
HR
If you apply for a job or as a therapist at The Centre we may collect Personal Data and Special Category Data as part of your application.
How we keep your data safe and who has access
We carry out regular reviews of who has access to data to ensure that your information is only accessible to appropriately trained staff. Special Category Data is only accessible to staff for whom it is deemed absolutely necessary.
Paper files with Personal and Special Category Data are kept to a minimum and are stored securely when not in use.
If legally required we may disclose your information to the police, regulatory bodies or legal advisors. We will only share your data in other circumstances with your consent.
Keeping your information up to date
Please let us know when your details change so we can make sure that our information is current. However, we do have other processes in place to ensure that we keep our records up to date:
- We will delete your account if there has been no activity on your membership in the last 3 years. (Applies to our library)
- If you apply for a job at The Centre and your application is unsuccessful, we delete/destroy the application after 6 months after receipt.
- Any documents to support a membership will be destroyed when the membership expires, or when the membership is cancelled.
- All contact details we hold for callers regarding appointments are deleted/destroyed after a period of 3 months.
You can update your contact preferences at any time by calling us on 01730 231655.
Your rights
If you wish to amend your data, ask us to stop using your Personal and Special Category Data for reasons other than processing your transactions, or erase your Personal and/or Special Category Data please contact us:
- Email: shanagh@thecentre-petersfield.co.uk
- Phone: 01730 231655
You have a right to ask for a copy of the information we hold about you. To request this please send an email to shanagh@thecentre-petersfield.co.uk. We do not make a charge for this, but may charge a reasonable administrative fee if we deem the request to be unfounded or excessive. We endeavour to respond to requests within 30 days.